What is the cost of shipping?

For all orders above Rs. 699, shipping is done free of cost. A shipping charge of Rs. 75 is applicable to all orders under Rs. 699

How long will it take for the order to reach me?

From the time of Order Placed, it takes about 5-7 working days for domestic orders.If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

What can I do if my order dispatch is delayed?

We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at sales@petsnugs.com or give us a call at +91-8360293906 and we will try our best to resolve your issues.

Exchange Policy

What is the exchange policy on PetSnugs Products?Many of our products are eligible for exchange for domestic orders. There are some items that are made to order which are not eligible for exchange. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange only can be exchanged.

How is exchange processed?

Once you request to exchange a product via email or phone, a pick up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your exchange request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a the new exchanged item is sent to you.

Can I exchange part of my order?

Yes. You can exchange any products that are eligible for exchange within 7 days of delivery. Please do note there are some items that are not exchangeable.